亚马逊上售卖违禁品导致封号的解封申诉信

肖肖
肖肖

发布于2019-09-26 09:57来源:原创 11 评论 16 点赞

Hello, dear Amazon,

Recently we received a notification from you, which indicates that we have uploaded the listing of "Restricted Products", here are the ASIN codes of these products:

ASIN: XXX, XXX, XXX, XXX


We are sorry that we made this stupid mistake without understanding policy of Amazon before uploading the listing, we have rethink this mistake profoundly these days and we found the reasons why we made this mistake:


1.As a new seller on Amazon, we didn't know much about Amazon's restricted products policy and we didn't learn the important policy proactively.


2. We didn't look up the related information or consult the professional Amazon service team before uploading the products, and we have launched the prohibited products on market blindly.


Once we received the notification from Amazon, we took these methods to make up for this mistake:


  1. We have searched for "Restricted Products" and "Listing Restrictions" in Seller Help immediately with the help of Amazon team and we have learned the detailed policy of Amazon.

  2. We have deleted the listings and products of Amazon's restricted and prohibited products promptly.

  3. We stopped the plan of sending FBA inventory to Amazon and put an end to the sale of Amazon's restricted and prohibited products.


But these methods are not enough to maintain compliance of the future selling, so we promise Amazon the following plans that we won't sell Amazon's restricted and prohibited products in the future:


  1. When we develop the new product, we not only need to research the consumption habits of the target market, but also need to study the laws of the local countries and Amazon's policy. We will obey the law and policy strictly and avoid selling restricted and prohibited products that violate laws and policy.

  2. When we choose a product to sell, we will avoid these products such as liquid, powder, magnetic products and other products that may violate Amazon policy, and we won't upload Amazon's restricted and prohibited products anymore, including but not limited to XXXX.

  3. Before uploading products, we will search for "Restricted Products" and "Listing Restrictions" in Seller Help and contact enthusiastic, professional and efficient Amazon Seller Support to know the newest policy and the necessary identification of products, which will help us to avoid to make the same mistake.

  4. We will choose the best supplier of products and test the product quality strictly, and provide our customers the better quality products and the best customer service to boost their confidence of Amazon.


We sincerely hope you can give us a chance and restore our Amazon Sellers Account, we will reflect on this mistake seriously and learn from experience. We will avoid selling restricted and prohibited products again, we will ensure our behaviors and our products comply with all applicable laws and Amazon policies, and we will operate our hard-won Amazon account legally to provide a better shopping experience to every Amazon buyer!


Sincerely,

XXX


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  • #申诉信#
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